we provide pan India free delivery for all products ordered through our site, if customer’s delivery location falls under the serviceable city/town and the pin code.
Each order may be shipped only to a single destination address specified at the time of payment for that order. If the customer wishes to ship products to different addresses, they need to place multiple orders.
We make best efforts to ship each item in the customer’s order within 15 to 21 working days from the date of order placement. However, in some cases, it may take longer, up to 30 working days
Our logistics department works on all working days of week (Monday to Saturday), excluding public holidays.
We strive to ship all items in the order together, but this may not be possible in some cases due to product characteristics, or availability.
If the customer believes that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, they are requested to refuse to take delivery of the package, and call our Customer Care mentioning their order reference number. Our customer service team shall make our best efforts to ensure that a replacement delivery is made to them at the earliest.
Customers may track the shipping status of their orders on eltop.in website, by clicking at Track Order section.